Effective March 15, 2021

Amy’s Drive Thru (“Amy’s”) values our consumers’ privacy. We’ve worked hard to build your trust, and we’re committed to keeping it that way. This privacy policy explains how Amy’s will use any information we may collect from you when you visit AmysDriveThru.com (the “Website”) or use the Amy’s Drive Thru App, which is provided through Paytronix (the “App”). This Privacy Policy applies only to information collected by our Website and not to outside websites that you might visit by following links from our pages. We encourage you to review each third-party website’s privacy policies before disclosing any information to that site.

Amy’s collects information from you on the Website in two ways: 1) Personal Information provided by you on the Website, and 2) through the use of computer cookies and other tracking technologies.  For purposes of this Policy, “Personal Information” means any information that identifies, relates to, describes, is capable of being associated with, or could reasonable be linked, directly or indirectly, with a particular identified or identifiable natural person ("data subject"); an identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

1. What information does Amy's collect?

a. Information that you provide us directly

The information we collect from you on AmysDriveThru.com may include:

  • Contact Us: If you wish to send us a message on our “Contact Us” page, we will request certain information from you, such as first name, last name, email address, and location.
  • Promotions and Surveys:  From time to time, we may offer you the opportunity to participate in a promotion, contest, sweepstakes, giveaway, survey, or similar opportunity on our site.  If you choose to participate, we will request certain Personal Information from you, such as contact and demographic information.
  • Newsletter Sign-up:  Amy’s has an electronic newsletter and may launch other electronic communications in the future. In order to receive these communications, we will request certain information from you, such as name and email address.  Newsletter recipients may, from time to time, receive coupons for discounts on Amy’s products.  You may choose not to receive marketing emails by clicking the “Unsubscribe” link in any of the emails we send.  Even if you unsubscribe, we may send you non-marketing email in response to consumer inquiries.
  • Jobs: : If you wish to apply for a position at Amy’s through our website, we will request certain information from you, including first name, last name, email address, and phone number.
  • Online Ordering: Online ordering for in-store or curbside pickup is processed through Olo Inc. (“Olo”). Olo provides information about your order and vehicle make, model, and color (if applicable) to allow us to process and provide your order. Olo’s Privacy Policy can be found here.

    • You will be required to create an account to place an online order. When you sign up for an account, we will request certain information from you, including your first name, last name, mobile phone number, and email address.
    • Olo provides information about your order and vehicle make, model, and color (if applicable) to allow us to process and provide your order. Your payment information is not visible to Amy’s Drive Thru. Olo’s Privacy Policy can be found here.
    • Your order history associated with your account will be stored for future ordering purposes.
    • o Note that orders placed through third-party delivery apps, including but not limited to Doordash, Grubhub, and Uber Eats, are subject to the respective vendor’s privacy policy. See Section 6 of this Policy for more information.


All of the information you provide to us in connection with the above features of the Website is voluntary on your part. You do not need to send us any information to use our website. However, if you elect to participate in any of the above programs, you will need to provide us with the applicable information.  As detailed below, we will not use the information you provide for any other purposes or allow third parties to use such information for their own use, except to provide services you requested on our website, or as required by law.


In addition to the information set forth above, we may collect the following information directly from you through the App:

  • Account Sign Up: WWhen you sign up for an account on the App, we will request certain information from you, including your first name, last name, mobile phone number, email address, zip code, and date of birth.
  • Ordering: If you place an order through the App, your order will be processed through Olo. Olo provides information about your order and vehicle make, model, and color (if applicable) to allow us to process and provide your order. Your payment information is not visible to Amy’s Drive Thru. Olo’s Privacy Policy can be found here.
  • Recent Ordering: If you place orders through the App, your order history associated with your account will be stored for future ordering purposes.

b. b. Recent Orders: If you place orders through the App, your order history associated with your account will be stored for future ordering purposes. Other ways we collection information from you

When you visit AmysDriveThru.com, we also collect certain information about your usage or device by automated means or by using technologies such as cookies, web beacons, or other tracking technology.

  • Cookies are small text files that are stored locally on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.  The information that may be collected through automated means, including cookies, includes:
    • Recording and remembering your consent to cookies and other tracking technology
    • IP addresses and other details of devices you use to connect with Amy’s
    • Details about your interaction with the Website, social media platforms, or other connected services
    • Operating, evaluating, and improving our business, our websites, and other products and services we offer
    • Geolocation data
    • Preferred language

You can view the specific cookies used on the Website and adjust your cookie settings at any time here: Cookie settings. Note that your selected cookie settings apply to this website only.

  • Web beacons/clear gifs, which are small electronic files that allow us to anonymously track the online usage patterns of our users and to track when and which emails we send you are opened.
  • Analytics tools, which collect information sent by your browser that let us know which pages you visit on our website. You may opt out of this tracking here: http://tools.google.com/dlpage/gaoptout/. We do not link non-Personal Information with Personal Information. We use this non-Personal Information in an aggregate way to monitor usage and improve our website. These tools do not contain any personally identifiable information, such as your name or email address.
  • Physical Location, through Amy's Drive Thru app only, and only so long as you have location services enabled on your device. We may collect the physical location of your device by, for example, using satellite, cell phone tower, or wi-fi signals. We may use your device’s physical location to provide you with personalized location-based Services and content. You may be able to allow or deny such use of your device’s location in the device’s settings.

2. How we use your information

Amy’s uses the information you provide or that we collect to monitor, improve, and develop new products and services and to improve your experience on the Website, social media, and other platforms.  Examples include:

  • Monitor and improve website performance
  • Customize content we deliver to you on the Website and through our newsletter
  • Provide you with information or services you request
  • Respond to your requests, questions, and comments
  • Offer and administer promotions, sweepstakes, and contests
  • Conduct research of site visitors for use in our business and product planning and improvements
  • To complete and fulfill a purchase;
  • • To complete and fulfill your purchase; for example,
  • Generate anonymized data for further data analytics
  • Accept and evaluate job applications submitted through our recruiting portal
  • Improve our overall service to you
  • Comply with legal requirements, industry standards, and our policies

Amy’s will at no time use your Personal Information for any other purposes or allow third parties to use your Personal Information for their own use, except to provide services you requested on our website, or as required by law.  We DO NOT link aggregate user data with personally identifiable information.  We DO NOT sell your personally identifiable information.

3. How we share your information

We may share Personal Information with trusted parties, such as service providers who assist us in our business and who are only permitted to use your information in ways we have authorized or to comply with legal requirements. These trusted parties include:

  • Our parents, subsidiaries, and affiliates;
  • Trusted business partners, such as companies we partner with for joint projects or promotions, and service providers, to perform a business, professional or technical support function for us;
  • When reasonably requested or required by law enforcement authorities or other government officials;
  • When required by law or in response to legal process;
  • When we believe disclosure is appropriate to prevent physical harm or financial loss;
  • When reasonably necessary to an investigation of suspected or actual illegal activity; and in the event we sell or transfer all or a portion of our business or assets.
  • As necessary if we believe that there has been a violation of the Sites’ Terms of Use or of our rights or the rights of any third party; and
  • We may also disclose your Personal Information with your express consent.

4. How we protect your information

We take precautions to protect your Personal Information once we have it. We have measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure.  Any information submitted to Amy’s is encrypted.  All Personal Information you provide us is stored on secure servers behind firewalls.

5. California “Do Not Track” Notice

Some browsers offer a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. We do not respond to these “Do Not Track” signals. We do not track your Personal Information about your online activities over time and across third party websites. We also do not authorize third parties to collect any Personal Information from you on the websites for these purposes.

6. Links to Other Websites

This website contains links to other sites, such as Paytronix, Olo, Facebook, Twitter, and other third parties, that are not owned or controlled by Amy’s. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy policies of such other sites so that you understand what Personal Information is being collected from you and how it will be used. Please note that if you make a data subject request pursuant to Section 8 of this Policy, Amy’s Drive Thru may not be able to delete information you have provided to these third parties.

7. Children

Our website is not intended for use by children under the age of 16. We do not knowingly solicit or collect Personal Information from children under 16. In the event we learn that we have collected Personal Information from a child under 16 years old without verification of parental consent, we will delete that information as quickly as possible. If you believe we might have information from or about a child under 16, please contact the contact person identified below.

8. CCPA Data Subjects Rights

The California Consumer Privacy Act (CCPA) provides privacy rights to California residents with respect to personally information. Those rights include, with certain qualifications:

  • the right to access (including disclosure of the categories of Personal Information collected, categories of sources from which Personal Information is collected, the business purpose, the categories of third parties with which the business shares Personal Information, and the specific pieces of Personal Information processed);
  • the right to opt out of the sale of their Personal Information to third parties (note that Amy’s does not sell Personal Information to third parties);
  • the right to request deletion; and
  • the right not to receive discriminatory treatment by Amy’s for exercising any of the privacy rights mentioned in this Policy.

If you wish to exercise any of these data subject rights or have questions regarding our privacy policy or practices, please contact us (see the Contact Us section below), or visit our Data Subject Access Request portal​ here. In the event we need additional information to verify your request, we will contact you at the phone number you provide or by email.

You may designate an authorized agent to make a request pursuant to this policy on your behalf in accordance with the CCPA. We may require that you provide the authorized agent with written permission to act on your behalf and that the authorized agent verify their identity directly with us.

9. Changes to this Policy

We may need to change this Policy from time to time. When we do, we will post a notice on our webpage. Your continued use of this website, after the effective date of the change notice, will mean you accept any such changes. To ensure you are reviewing the most current version of this Policy, we will post the effective date at the top of the page.

10. Contact Us

If you have any questions or suggestions regarding this Policy, please contact 1-800-643-0570 or email us at privacy@amys.com.